What is your returns policy?
Our current returns policy is that we will accept any unwanted plain garment back within 14-days of purchase. Our policy for personalised items can be seen here.
Please note that returns will only be accepted on items that are returned in their original, unworn condition, complete with tags & labels attached. All returned items must be in a resalable condition. If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges applied on top.
What if my item arrives faulty?
We will replace any item if it is faulty.
How long will my refund take?
Orders & Shipping FAQ
How can I order?
You can order online or over the phone. To order online please follow the instructions below:
- Find your desired product and select ‘VIEW DETAILS’
- Select colour, size and quantity where applicable
- Select ‘ADD TO CART’
Can I order over the phone?
Can I edit my order?
Please contact our customer services team as soon as possible by phone or email, please have your order number to hand as we will need this.
Telephone - 0191 340 6161
What payment methods do you accept?
Sage Pay - Checkout using Visa, MasterCard or Maestro.
PayPal - Check out faster, safer and more easily with PayPal, the service that lets you pay, send money, and accept payments without having to enter your financial details each time. 173 million people use PayPal to shop on millions of sites worldwide, in 202 countries and with 21 different currencies.
Can I order a Sample Garment?
To order a sample of any garment get in touch with us today, we do request that all samples are paid for, we will charge the standard rate for one garment and if the item is suitable we will agree to reimburse you the cost of this item and will take this cost off the value of your first order.
All sample garments require payment upfront prior to the item being dispatched, this cost can be used against a future order or alternatively can be refunded if you find the garments aren't suitable. Once you have purchased a sample from us, you can either return it to us for a full refund (as long as it’s within 14 days from the point of purchase) another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order).
To order samples or for further information simply contact us on 0191 340 6161 or use our contact form.