Returns FAQ

What is your returns policy?

Our current returns policy is that we will accept any unwanted plain garment back within 14-days of purchase. Our policy for personalised items can be seen here.

Please note that returns will only be accepted on items that are returned in their original, unworn condition, complete with tags & labels attached. All returned items must be in a resalable condition. If this is adhered to we will issue a refund for your item(s) upon receipt, with no handling or admin charges applied on top. 

What if my item arrives faulty?

We will replace any item if it is faulty.

How long will my refund take?

We will issue you a refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.
 

Orders & Shipping FAQ

How can I order?

You can order online or over the phone. To order online please follow the instructions below:

    1. Find your desired product and select ‘VIEW DETAILS’
    2. Select colour, size and quantity where applicable
    3. Select ‘ADD TO CART’
If you wish to purchase more items simply click ‘continue shopping’ or alternatively select proceed to payment and follow the instructions.
N.b if you wish to checkout with PayPal or Amazon Pay please select the icon and follow the merchant's instructions.

 

Can I order over the phone?

Yes, please call 0191 340 0525 and one of our friendly customer service team will take your order.


Can I edit my order?

Please contact our customer services team as soon as possible by phone or email, please have your order number to hand as we will need this.

Go to our contact us page or alternatively use the below:

Telephone - 0191 340 6161

 

What payment methods do you accept?

Sage Pay - Checkout using Visa, MasterCard or Maestro.

Amazon Pay - Amazon Pay is an online payment processing service that is owned by Amazon. Launched in 2007, Amazon Pay uses the consumer base of Amazon.com and focuses on giving users the option to pay with their Amazon accounts on external merchant websites.

PayPal - Check out faster, safer and more easily with PayPal, the service that lets you pay, send money, and accept payments without having to enter your financial details each time. 173 million people use PayPal to shop on millions of sites worldwide, in 202 countries and with 21 different currencies.
ShopPay - Shop Pay is an accelerated checkout that lets customers save their email address, credit card, and shipping and billing information. This can save your customers time when they check out, especially if they've already opted in to Shop Pay on any Shopify store.
GooglePay - Google Pay is a digital wallet that's tied to your Google account
 

Sample FAQ

Can I order a Sample Garment?

When ordering online we understand it can often be difficult in making sure that a garment is a correct size and colour for your requirements, for this reason, we recommend that you refer to the manufacturer images and size guide and pay close attention to the measurements as sizes/colours tend to differ from brand to brand. Because of this samples can be ordered prior to you placing your full order.

To order a sample of any garment get in touch with us today, we do request that all samples are paid for, we will charge the standard rate for one garment and if the item is suitable we will agree to reimburse you the cost of this item and will take this cost off the value of your first order.

All sample garments require payment upfront prior to the item being dispatched, this cost can be used against a future order or alternatively can be refunded if you find the garments aren't suitable. Once you have purchased a sample from us, you can either return it to us for a full refund (as long as it’s within 14 days from the point of purchase) another option we allow is returning the garment to us for personalisation, meaning the sample can be used as part of a larger order).

To order samples or for further information simply contact us on 0191 340 6161 or use our contact form.